The Associate Director of Financial Aid plays a key leadership role in supporting the Director with the daily administration and strategic oversight of the Office of Financial Aid. This position helps coordinate and manage all aspects of Title IV program operations, ensuring accurate, compliant, and timely execution of federal, state, and institutional aid programs. The Associate Director contributes to the development, implementation, and continuous improvement of office policies and procedures, ensuring they align with current federal regulations, institutional goals, and best practices in the field of student financial services. A strong emphasis is placed on promoting processes that are efficient, transparent, and centered on enhancing the student experience.

In addition to regulatory and operational responsibilities, the Associate Director provides critical support for financial aid packaging, awarding, and disbursement activities. The role includes monitoring eligibility, reviewing documentation, and ensuring the integrity of aid administration throughout the student lifecycle. The Associate Director also assists with high-level problem solving and serves as a resource to front-line staff, offering guidance, expertise, and hands-on support in areas such as counseling, application processing, verification, and customer service. By supporting staff development and helping maintain a welcoming, student-focused environment, the Associate Director contributes to the overall effectiveness of the office and the success of the students it serves.

Creemos que el trabajo debe adaptarse a su vida, y no al revés. Nuestro horario híbrido incluye dos días de presencia física en nuestra oficina de Albany, con la flexibilidad de trabajar a distancia el resto de los días. Dedique menos tiempo a los desplazamientos y más tiempo a centrarse en un trabajo significativo o en sus prioridades personales. El horario de atención al público es de 8:30 a 17:00, incluyendo una hora para comer, lo que supone una semana laboral de 37,5 horas.

DUTIES AND RESPONSIBILITIES:

• Administer Title IV program (s) for the University including, but not limited to awarding, verification, disbursement and assisting with reconciliation.
• Remain current with and ensure compliance with all Federal Title IV regulations; develop and maintain policies and procedures in addition to editing any required forms and publications.
• Stay current with knowledge and use of financial aid software, i.e. PowerFAIDS EDConnect, COD/NSLDS.
• Work in collaboration with the Director to prepare for and engage in the annual SFA audit.
• Will be required to present within the enrollment management unit as well as key units across campus.
• Work to promote academic success, increase retention, decrease time toward graduation, and improve the overall educational experience of students.
• Support the development of the whole student by providing excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence for financial aid.
• Participate in ongoing professional development along with the encouragement of the growth of colleagues.
• Engage in and support the development and administration of Student Financial Services.
• Other duties and responsibilities may be assigned in support of the needs of the financial aid office and the students we serve.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• Bachelor’s degree required.
• Minimum of 3 years of experience working in a financial aid office.
• Demonstrated expertise in federal and institutional student financial aid regulations.
• Proficiency with financial aid data management systems.
• Strong skills in Microsoft Word and Excel.
• Excellent communication skills, with a high level of attention to detail.
• Sólidas capacidades analíticas y de resolución de problemas.
• Experience with PowerFAIDS financial aid management system preferred.
• Interest in supporting distance‑learning initiatives and serving a diverse adult learner population.

The hiring salary range for this position is $61,000.00 – $66,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.